Strategies for Dealing with Difficult People at Work

The video discusses how stress can trigger strong reactions and emphasizes the need for better coping strategies. It introduces four key strategies: changing oneself, controlling emotions, developing rapport, and engaging constructively. The importance of self-examination is highlighted, encouraging viewers to consider their role in conflicts. The video suggests asking specific questions to identify behavior patterns and improve self-awareness. Finally, it addresses managing reactions under pressure and improving communication to become more effective in challenging situations.

What realization did the speaker have about their own reactions under pressure?

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In what ways did the speaker change their communication style when feeling overloaded?

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