Marriott CEO on Travel Demand, Expanding in China, Hiring Workers

Tony Capuano discusses the challenges faced by Marriott during the pandemic, including honoring Arnie Sorenson's legacy, adapting to labor market changes, and navigating international complexities. He highlights the importance of resilience, technological adaptations, and restoring confidence in the travel industry. The discussion also covers domestic demand in China, global travel trends, and wage pressures from competitors like Amazon.

What challenges did Tony Capuano face in managing the company after Arnie Sorenson's passing?

How did the pandemic impact the operations and protocols of the Cornell Hotel?

What lessons did Tony learn about the company's culture during the pandemic?

What strategies did Tony mention for attracting personnel in a competitive labor market?

How is the company navigating the complexities of international operations, especially in China?

In what ways did the demand for travel change post-pandemic according to Tony?

What changes in customer service and technology does Tony foresee as a result of the pandemic?