Alternative Quality Initiatives for Businesses

The video explores various quality management approaches, focusing on Total Quality Management (TQM) and Six Sigma. It discusses the importance of integrating quality into organizational culture, the role of communication and collaboration, and the use of quality circles. The Six Sigma approach is explained, highlighting its hierarchical structure and defect reduction goals. The video concludes with an analysis of the benefits and costs associated with quality improvement initiatives.

Discuss the hierarchy involved in the Six Sigma approach.

Why might some businesses not be able to adopt the Six Sigma approach?

What benefits can a business gain from improving the quality of its products?

What are the potential costs associated with improving quality in a business?