Conflict in Project Management: It's Your Fault

The video emphasizes the importance of conflict management for project managers, highlighting that even top managers struggle with it. It introduces a training program to improve these skills and stresses that project managers should take responsibility for conflicts. This approach helps others save face and facilitates resolution, ultimately aiding in project success.

What is one key characteristic that distinguishes top project managers according to Andy Crowe's findings?

• Their proficiency in technical skills

• Their skill in conflict management

• Their ability to manage budgets effectively

• Their talent in team building

Why is there a need for a training program on conflict management for project managers?

• Because project managers are already excellent at conflict management

• Because conflict management is not a significant part of project management

• Because even top project managers score low in conflict management

• Because conflict management is not relevant to project success

What is the first reason given for why project managers should take responsibility for conflicts?

• It is not part of their job description

• It allows them to delegate the issue

• It is a core responsibility of their role

• It helps them avoid blame

How does taking responsibility for conflict help in its resolution?

• It escalates the conflict further

• It allows the project manager to ignore the issue

• It helps the other person save face

• It shifts the blame to someone else

What is the ultimate goal of a project manager when dealing with conflict?

• To get the job done

• To avoid any confrontation

• To assign blame to others

• To prove they are right