21 Phrases For Formal Emails - Business English

The video tutorial provides guidance on writing formal emails, covering key phrases and expressions. It begins with greetings, advising on the use of 'Miss' and 'Mr.' and how to address unknown recipients. It then discusses introducing oneself, referring to previous contact, stating the email's purpose, and handling attachments. The tutorial also covers making requests, arrangements, and confirmations, and concludes with closing lines and offering further communication. The emphasis is on maintaining professionalism and clarity in formal email communication.

When addressing a woman in a formal email, which title should you use?

• Mrs.

• Miss

• Ms.

• Madam

If you don't know the recipient's name, how should you start a formal email?

• Dear Friend

• To Whom It May Concern

• Hello

• Dear Sir/Madam

Which phrase is appropriate for stating the purpose of your email?

• I am writing to complain

• I am writing to say hello

• I am writing to inform you

• I am writing in connection with

What is the correct way to mention an attachment in an email?

• I have sent

• I have attached

• I have included

• I have enclosed

Which phrase is commonly used to offer further communication?

• Please feel free to contact me

• I am here if you need me

• I hope to hear from you soon

• Let me know if you need anything