Zelle, Bank of America Outages Have Users Worried

The transcript discusses issues faced by Bank of America customers using Zelle, where funds disappeared or access to the app was problematic. Reports of these issues were widespread but seemed to resolve by Wednesday afternoon. Zelle, a service used for over $1.6 billion in daily transactions, is compared to similar apps like Venmo. The resolution of the issue was announced at 3:00 PM Eastern, and the public reaction on social media was intense, highlighting the difference between social media outages and banking issues.

What issues did Bank of America customers face with Zelle?

• Improved app performance

• Increased transaction limits

• Funds disappearing overnight

• Positive account balances

What is the daily transaction volume handled by Zelle?

• $3 billion

• $2 billion

• $1.6 billion

• $500 million

By when were the issues with Zelle reportedly resolved?

• Thursday night

• Monday morning

• Tuesday evening

• Wednesday afternoon

How does the impact of a banking app outage compare to social media outages?

• No impact

• More severe

• Equally severe

• Less severe

What was the social media response to the banking app issues described as?

• Confused

• Savage

• Indifferent

• Supportive