CLEAN : King Charles III and Camilla's car arrives at Buckingham palace

Why are apologies considered important in communication?

• They are used to show superiority.

• They are a way to avoid conversations.

• They help to express gratitude.

• They can mend and strengthen relationships.

In which scenario is an apology most likely necessary?

• When you have completed a task successfully.

• When you unintentionally hurt someone's feelings.

• When you receive a compliment.

• When you are given a gift.

What is a potential impact of a sincere apology on a relationship?

• It can create distance between people.

• It can make the relationship more formal.

• It can lead to misunderstandings.

• It can help rebuild trust.

Which of the following is NOT a characteristic of an effective apology?

• Offering a solution.

• Expressing regret.

• Blaming the other person.

• Acknowledging the mistake.

How can an apology be made more effective?

• By making excuses.

• By being insincere.

• By ignoring the other person's feelings.

• By taking responsibility for the mistake.