Leadership Skills for Task and Relationship Communication

The video discusses the importance of two key communication skills for leaders: task communication and relationship communication. It highlights the need for leaders to be clear and concise in task-related communication while also developing positive relationships through effective interpersonal communication. The video presents case studies of three supervisors, Bill, Heather, and Mike, each exemplifying different communication styles. Bill is task-focused, Heather is relationship-focused, and Mike is balanced in both. The video encourages viewers to self-assess their communication skills and strive for improvement.

What are the two key communication skills essential for leaders?

• Written communication and oral communication

• Formal communication and informal communication

• Verbal communication and non-verbal communication

• Task communication and relationship communication

Why is task-related communication important for leaders?

• It ensures projects move forward with clear goals

• It allows leaders to express their emotions

• It focuses on team bonding activities

• It helps in building personal relationships

What is a key aspect of relationship-oriented communication?

• Focusing solely on task completion

• Setting strict deadlines

• Listening well and showing consideration

• Providing detailed instructions

Which supervisor was primarily focused on task-related communication?

• None of the above

• Bill

• Mike

• Heather

How did Heather's communication style affect her team?

• The team was highly productive under pressure

• The team enjoyed working but lacked clarity on tasks

• The team felt unsupported and disconnected

• The team had clear goals and responsibilities

What sets Mike apart as a supervisor?

• His focus on task-related communication only

• His ability to balance task and relationship communication

• His lack of interpersonal skills

• His strict adherence to deadlines

What can be learned from Mike's approach to communication?

• Focusing solely on tasks is the best approach

• Building relationships is unnecessary

• Ignoring team feedback is effective

• Balancing both task and relationship communication is key