RESPETAR LA PRIVACIDAD Y CONFIDENCIALIDAD - Respect Privacy and Confidentiality

The video tutorial explains the difference between privacy and confidentiality, emphasizing the importance of respecting both in the workplace. It provides guidelines for maintaining confidentiality, such as informing clients about how their information will be used and being cautious with social media. The tutorial also discusses the impact of broken trust and the importance of keeping secrets. Finally, it addresses the dilemma of revealing confidential information when there is a risk of injury, advising to seek trusted advice.

What is the primary distinction between privacy and confidentiality?

• Privacy is about sharing information, confidentiality is about storing it.

• Privacy is about controlling access to information, confidentiality is about how information is used.

• Privacy is about legal rights, confidentiality is about ethical obligations.

• Privacy and confidentiality are the same.

How should you handle a customer's information to respect confidentiality?

• Keep it confidential and explain how it will be shared if necessary.

• Ignore confidentiality and focus on privacy.

• Share it freely with colleagues.

• Post it on social media for transparency.

What should you do with sensitive information when you finish working?

• Leave it on your desk for easy access.

• Store it securely and clear your desk.

• Post it online for backup.

• Discuss it with friends in public places.

What is a potential consequence of breaking someone's trust by revealing confidential information?

• It can damage trust and take time to rebuild.

• It strengthens the relationship.

• It immediately improves communication.

• It has no impact on the relationship.

When might it be acceptable to disclose confidential information?

• To gain a competitive advantage.

• When there is a risk of injury.

• Whenever you feel like it.

• To impress others.