Prince Charles talks with Samaritans volunteers

The video discusses the role of volunteers, highlighting Kathy, Leah, and Rose. It emphasizes the supportive, family-like environment of the team. The video also covers handling long and sensitive calls, including techniques for managing and concluding them effectively.

What is one of the main reasons some university students are not able to volunteer?

• They lack interest in volunteering.

• They are too busy with their personal lives.

• They do not meet the qualifications.

• They live too far from the organization.

Who among the volunteers mentioned has taken on a leadership role?

• None of the above

• Kathy

• Rose

• Leah

How does the organization describe its internal culture?

• Casual and unstructured

• Supportive and family-like

• Competitive and challenging

• Strict and hierarchical

What is the policy on the duration of calls?

• Calls are strictly time-limited.

• Calls can last as long as needed.

• Calls must end within an hour.

• Calls are limited to 30 minutes.

What is the approach when a call involves a sensitive topic like suicide?

• Schedule a follow-up call.

• Stay on the call as long as needed.

• Refer the caller to another service.

• End the call immediately.