Conflict Resolution and Mediation: Tips for Resolving Disputes

The video tutorial discusses the mediation process for resolving conflicts between two people. It emphasizes the importance of setting ground rules, allowing each party to express their issues without interruption, and summarizing each other's positions. The mediator guides the process, ensuring both parties agree on the discussion order. Once issues are clear, parties request specific changes, leading to negotiation and a written agreement. A review date is set to assess the agreement's effectiveness.

What is the first step in managing a mediation process effectively?

• Encouraging interruptions for clarity

• Setting up ground rules and goals

• Allowing both parties to speak freely

• Starting with a written agreement

During mediation, what should a mediator do if one party becomes defensive?

• Ask them to listen and respond later

• Ignore the defensive behavior

• Encourage them to express more

• Allow them to continue speaking

What is the purpose of summarizing the other person's position during mediation?

• To prove a point

• To ensure understanding

• To end the discussion

• To start a new argument

What is meant by 'horse-trading' in the context of mediation?

• Trading physical goods

• Discussing unrelated topics

• Making mutual concessions

• Exchanging personal stories

Why is it important to schedule a review date after reaching an agreement?

• To finalize the contract

• To ensure the deal is working

• To introduce new issues

• To celebrate the agreement