TED: Why corporate diversity programs fail -- and how small tweaks can have big impact | Joan C. Williams

The video discusses the ineffectiveness of traditional diversity training and the need for structural changes in business systems to address bias. It identifies five patterns of bias and emphasizes the importance of using evidence and metrics to implement bias interrupters. The video concludes by encouraging companies to use standard business tools to achieve diversity goals.

What was the main critique of Starbucks' response to the viral incident?

• They hired more baristas.

• They did not close enough stores.

• They focused on feelings rather than structural change.

• They ignored the incident completely.

Why are traditional diversity tools like bias training often ineffective?

• They are too short.

• They are not mandatory.

• They focus on individuals rather than systems.

• They are too expensive.

What is the 'prove it again' bias pattern?

• A pattern where some groups have to repeatedly prove their competence.

• A pattern where everyone is treated equally.

• A pattern where only women face challenges.

• A pattern where promotions are given based on seniority.

What does the 'tightrope' bias pattern refer to?

• The balance women must maintain between being authoritative and likable.

• The need for constant training.

• The difficulty in finding mentors.

• The struggle to get promotions.

What is the 'tug of war' bias pattern?

• Competition within a group due to limited opportunities.

• A struggle to balance work and life.

• A disagreement over company policies.

• A conflict between different departments.

What was the reaction of the female engineer when she pointed out a mistake?

• She was ignored completely.

• She was promoted immediately.

• She faced negative backlash and decided to stay quiet.

• She was praised for her attention to detail.

What are bias interrupters?

• A method to increase company profits.

• A type of diversity training.

• New tools designed to address and interrupt bias in the workplace.

• Tools to measure employee satisfaction.

Why are metrics important in addressing workplace bias?

• They provide a way to measure progress and identify issues.

• They are only important for large companies.

• They help in organizing company events.

• They are used to calculate salaries.

What was the result of redesigning performance evaluations in the example company?

• The company faced a lawsuit.

• Leadership mentions for people of color increased significantly.

• Employee satisfaction decreased.

• No change was observed.

What is the key message to CEOs regarding diversity goals?

• Conduct more meetings.

• Ignore diversity issues.

• Use standard business tools and metrics to achieve diversity goals.

• Focus on hiring more employees.