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Why are apologies considered important in communication?

• They help to express gratitude.

• They can mend relationships.

• They are a form of greeting.

• They are used to end conversations.

In which scenario is an apology most likely necessary?

• When you are giving a compliment.

• When you have unintentionally hurt someone.

• When you are asking for a favor.

• When you meet someone new.

What is a key element of an effective apology?

• Lengthiness

• Complexity

• Sincerity

• Formality

How can apologies impact relationships?

• They can make relationships more formal.

• They can lead to misunderstandings.

• They can strengthen bonds.

• They can create distance.

Why is sincerity important in an apology?

• It ensures the apology is taken seriously.

• It makes the apology longer.

• It makes the apology sound more formal.

• It helps to avoid further conversation.