CLEAN : Department stores reopen in London as second lockdown ends

The speaker reflects on a busy morning and the excitement of preparing for Christmas after a challenging year. They discuss the changes in the world and the unique nature of this Christmas season, emphasizing the importance of creating a pleasurable experience for customers. The focus is on maintaining the fun and excitement that Selfridges is known for during the holiday season.

What is the speaker's sentiment about returning to normalcy and the upcoming Christmas?

• Indifferent and uninterested

• Happy and excited

• Worried and anxious

• Sad and disappointed

How does the speaker describe the current Christmas compared to last year?

• More stressful than last year

• Less exciting than last year

• A Christmas like no other

• Similar to last year

What is the speaker's hope for the upcoming Christmas season?

• That it will be uneventful

• That it will be exciting

• That it will be quiet

• That it will be stressful

What is the main focus for the speaker in the weeks leading up to Christmas?

• Hiring more staff

• Reducing store hours

• Creating a pleasurable experience for customers

• Increasing sales at any cost

What does the speaker believe Selfridges excels at during Christmas?

• Providing online shopping

• Reducing prices

• Maintaining fun and excitement

• Offering discounts