What does the speaker want to know about the audience's actions today?
The Power of Authentic Customer Service in Building a Phenomenal Business

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Business
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Professional Development
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Hard
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who they have truly served
Where they have traveled
Who they have ignored
What they have purchased
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the speaker, what do most people in business tend to do?
Add real value
Create innovative products
Focus on one customer
Read emails and move things around
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What analogy does the speaker use to describe the impact of serving one customer well?
A bird flying in the sky
A tree growing in a forest
A wave in the ocean
A rock thrown into a pond
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the expected outcome of making a customer feel like a VIP?
They will forget about your service
They will tell others about your products
They will ask for a refund
They will stop using your services
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What mindset should businesses adopt towards consumers, according to the speaker?
Treat all customers the same
Ignore individual needs
Focus on helping one person at a time
View them as a giant mass
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