Grand Central Hotel reopens in Belfast

Steven Meldrum, the general manager of the Grand Central Hotel, discusses the hotel's operations during the COVID-19 lockdown, providing accommodation for key workers and adapting to new safety protocols. He highlights the challenges faced, including a loss of international business and the need to operate at reduced capacity. Despite these challenges, the hotel has seen interest from the domestic market. The hotel has implemented enhanced cleaning and safety measures to ensure a safe yet hospitable experience for guests.

What opportunity did the Grand Central Hotel have during the lockdown?

• To renovate the entire hotel

• To host international conferences

• To perfect their standard operating procedures

• To expand their hotel chain

What was one of the main challenges faced by the hotel during the pandemic?

• Staff shortages

• Overbooking issues

• Closure of food and beverage outlets

• Lack of domestic visitors

How many bedrooms is the Grand Central Hotel operating at due to social distancing?

• 300 bedrooms

• 200 bedrooms

• 150 bedrooms

• 90 bedrooms

What is the hotel's approach to maintaining guest experience during the pandemic?

• Reducing room rates

• Enhancing cleaning schedules and sanitization

• Providing a hospital-like experience

• Offering free meals

What subtle measures are in place for guests at the hotel?

• Daily entertainment shows

• Complimentary spa services

• Subtle signage for social distancing

• Free room upgrades