CLEAN : Milk delivery companies see jump in demand during lockdown

The transcript discusses the gratitude expressed by customers through handwritten cards, highlighting the busy times and the commitment to providing excellent service. It mentions the rediscovery of milkman services by both existing and new customers, especially the elderly and vulnerable. The company is managing customer capacity by focusing on existing customers and gradually expanding to new ones, with plans to increase capacity during the pandemic.

What gesture did customers use to show their appreciation for the milk delivery service?

• Sending emails

• Posting on social media

• Writing handwritten cards

• Making phone calls

During challenging times, what is the primary focus of the milk delivery service?

• Increasing prices

• Reducing delivery hours

• Maintaining service quality for existing customers

• Expanding to new areas

Who are the priority customers for the milk delivery service during increased demand?

• International customers

• Vulnerable and elderly customers

• Corporate clients

• New customers

What strategy is the milk delivery service using to manage new customer intake?

• Focusing on existing customers first

• Offering discounts to new customers

• Taking on all new customers immediately

• Reducing service areas

How is the milk delivery service planning to increase its capacity?

• By hiring more staff

• By reducing delivery times

• By taking on fewer customers

• By expanding delivery areas