The Art of Effective Questioning

The video tutorial discusses the role of a detective or workplace investigator in resolving workplace issues. It emphasizes the importance of structured questioning and developing AQA skills by preparing questions in advance. The tutorial outlines the interview process, highlighting the need for strategic questioning to uncover the truth. It concludes by encouraging practice to master QA skills, likening the process to chess moves where anticipation is key.

What is the primary role of a workplace investigator?

• To oversee workplace safety protocols

• To resolve workplace issues by uncovering facts

• To conduct employee training sessions

• To manage employee schedules

Why is it important to have a structured set of questions during an investigation?

• To ensure the interview is completed quickly

• To avoid asking too many questions

• To maintain a chronological and strategic approach

• To confuse the interviewee

What is the benefit of writing down all your questions before an interview?

• To save time during the interview

• To make the interviewee nervous

• To impress the interviewee

• To ensure you don't forget any questions

How can a detective anticipate future questions during an interview?

• By understanding the interviewee's background

• By memorizing all possible questions

• By asking random questions

• By visualizing the interview process like chess moves

What is a key skill for a successful workplace investigator?

• Skill in anticipating the next questions

• Expertise in financial management

• Ability to work long hours

• Proficiency in using technology