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The video tutorial discusses the concept of care within dealerships, focusing on how competition among performance leaders plays a crucial role. It highlights the importance of understanding these dynamics to improve dealership operations.

What is the primary focus of care in the context of dealerships?

• Customer satisfaction

• Employee training

• Inventory management

• Sales targets

How do dealerships typically compete with each other?

• Through pricing strategies

• By offering unique car models

• Through advertising campaigns

• By expanding their locations

What defines a performance leader in the dealership industry?

• Exceptional customer service

• Innovative marketing

• High sales volume

• Strong financial backing

Which aspect is crucial for a dealership to be considered a performance leader?

• Number of employees

• Location size

• Customer loyalty

• Variety of vehicles

What is a common strategy used by dealerships to outperform competitors?

• Offering more discounts

• Improving customer experience

• Increasing advertising budget

• Reducing staff