Protesters set fires in HK's Wong Tai Sin district

The transcript contains a brief apology for an interruption during the video tutorial.

Why are apologies considered important in communication?

• They make conversations longer.

• They are a sign of weakness.

• They are unnecessary in professional settings.

• They help in building trust.

What is a key element of an effective apology?

• Blaming the other person.

• Ignoring the issue.

• Making excuses.

• Acknowledging the mistake.

Which of the following is NOT a benefit of apologizing?

• Improving relationships.

• Demonstrating empathy.

• Encouraging forgiveness.

• Escalating conflicts.

What should you avoid when making an apology?

• Expressing regret.

• Taking responsibility.

• Being sincere.

• Using vague language.

In which scenario is an apology most likely needed?

• When you have done nothing wrong.

• When you are in a hurry.

• When you have unintentionally hurt someone's feelings.

• When you are meeting someone for the first time.