CLEAN : Thomas Cook clients struggle with flight hotel woes in Spain

The transcript describes a traveler's experience with booking a hotel and flight separately. The hotel, booked through Thomas Cook, claims not to have received payment, forcing the traveler to pay twice. Despite a good flight, the hotel reception denies receiving the initial payment, leading to a double payment issue. The traveler feels poorly treated by the hotel staff.

How did the narrator book their hotel and flight?

• Together through a travel agency

• Separately, with the hotel through Thomas Cook

• Only the flight was booked

• Only the hotel was booked

What issue did the narrator face upon arriving at the hotel?

• The hotel was overbooked

• The hotel had no record of payment

• The flight was delayed

• The hotel was closed

What did the narrator have to do because of the payment issue?

• Pay for the hotel twice

• Contact Thomas Cook

• Find another hotel

• Cancel their stay

When did the narrator pay the full price for the hotel?

• At the end of August

• In July

• At the beginning of August

• In September

How did the narrator feel they were treated at the hotel?

• As if they were a valued customer

• As if they were insolvent

• With respect and understanding

• With indifference