Water Companies Criticised For High Bills

The video discusses how water companies have been retaining savings instead of passing them to customers, as highlighted by government watchdogs. Despite improvements in water quality, the National Audit Office notes that companies are not providing full value for money. Factors like lower tax rates and borrowing costs have benefited companies, but these savings, amounting to £800 million, were not shared with consumers. While bills are expected to fall by 5% over the next five years, current savings per household are lower than in previous years. Economic conditions have influenced company profits, but not all benefits have been passed to customers.

What is the main concern of customers like Lynn regarding water services?

• The customer service is unresponsive.

• The services are not worth the price.

• The water supply is inconsistent.

• The quality of water is poor.

Why have privatized water companies made significant gains in recent years?

• They have reduced operational costs.

• They have increased water prices.

• Their borrowing costs were low.

• They have expanded their customer base.

What does the watchdog warn water companies about?

• To reduce their workforce.

• To expand their services.

• To increase their borrowing.

• To pass savings to customers or fix issues.

According to the National Audit Office, what is the issue with the savings made by water companies?

• They have not been passed to consumers.

• They have been invested in new projects.

• They have been fully passed to consumers.

• They have been used to pay off debts.

How do current efficiency savings compare to previous periods?

• They are higher than before.

• They are the same as before.

• They are lower than before.

• They have not changed.