Abraham Moon and Sons wool factory

The video emphasizes the significance of the biggest client and expresses gratitude towards them.

What is the significance of having a 'biggest client' in a business context?

• They are the least important client.

• They are the smallest revenue contributor.

• They are the largest revenue contributor.

• They are the newest client.

Why is it important to express gratitude towards clients?

• It helps in building long-term relationships.

• It decreases client satisfaction.

• It is a formality with no real impact.

• It reduces the need for quality service.