Anti Brexit protester outside EU Parliament

The speaker begins with an apology and then expresses gratitude.

What might be a reason for someone to start a conversation with an apology?

• To end a conversation

• To ask a question

• To correct a mistake

• To express gratitude

Which of the following is a non-verbal cue that can accompany an apology?

• Smiling

• Nodding

• Frowning

• Waving

Why is it important to express gratitude in communication?

• It helps to clarify misunderstandings

• It shows appreciation and builds positive relationships

• It allows for more questions to be asked

• It ends the conversation on a negative note

What is a common phrase used to express gratitude?

• Thank you

• I'm sorry

• Please

• Excuse me

How can expressing gratitude impact the listener?

• It can make them feel undervalued

• It can lead to misunderstandings

• It can create confusion

• It can make them feel appreciated