ING CEO on Fine, Dividend, Digital Investment, Loan Growth

Ralph Hamers, CEO of ING, discusses the impact of a €775 million settlement for money laundering allegations on the bank's financials and reputation. Despite the fine, ING maintains its dividend strategy and continues to attract new clients. The resignation of the CFO is addressed, and efforts to rebuild trust and improve processes are highlighted. The bank's cost income ratio shows improvement, reflecting progress in its digital strategy. Loan growth remains strong, with a focus on financial discipline and strategic pricing.

What was the main focus for the market regarding ING in the third quarter?

• Merging with another bank

• Launching a new product line

• Absorbing a €775 million settlement

• Expansion into new markets

How did ING plan to handle the dividend after the settlement?

• By maintaining it as planned

• By increasing it to attract investors

• By reducing it significantly

• By canceling it for the year

What was one of the consequences of the money laundering allegations for ING?

• The bank closed several branches

• The bank was acquired

• The CFO stepped down

• The CEO resigned

What is a key element that Ralph Hamers mentions as crucial for a bank's success?

• High loan interest rates

• Reputation and customer confidence

• Aggressive marketing strategies

• Expanding branch networks

What improvement did ING report in its cost-income ratio?

• It decreased to 49.7%

• It remained the same

• It was not reported

• It increased by 5%

What was ING's approach to loan growth according to Ralph Hamers?

• Prioritize long-term growth

• Focus on short-term gains

• Avoid loan growth entirely

• Only focus on retail loans

How did ING's loan growth in the third quarter compare to previous quarters?

• It was higher than expected

• It was significantly lower

• It was consistent with previous growth

• It was not reported