How to Answer the Phone: American English Pronunciation, 2 of 2

The video tutorial provides guidance on handling phone calls, including responding to unavailability, taking messages, addressing wrong numbers, and clarifying misunderstandings. It emphasizes the correct pronunciation of phrases like 'I'm sorry' and 'excuse me' and offers tips for effective communication over the phone.

What is a polite way to inform someone that the person they are calling is not available?

• I'm sorry, she's not here.

• I don't know where she is.

• Try calling later.

• She's gone forever.

In the phrase 'I'm sorry, she's not here,' what does the IPA symbol after the 'T' indicate?

• The T is silent.

• The T is a stop and not released.

• The T is elongated.

• The T is pronounced twice.

How should you respond if someone calls the wrong number?

• Hang up immediately.

• Ignore the call.

• I'm sorry, you have the wrong number.

• Ask them to call back later.

What is the correct pronunciation of the word 'wrong' in the phrase 'you have the wrong number'?

• With a short 'a' sound.

• With the tongue lifting further back for the 'ng' sound.

• With a long 'o' sound.

• With a silent 'w'.

What should you say if you don't understand what someone said on the phone?

• Hang up.

• Speak louder.

• I don't care.

• I'm sorry.

Which phrase indicates a request for repetition in a polite manner?

• What did you say?

• Say it again.

• Could you repeat that, please?

• I didn't hear you.

What is the correct pronunciation of 'excuse' in 'excuse me'?

• With a silent 's'.

• With a long 'e' sound.

• With the 'u' as in 'few' diphthong.

• With a silent 'c'.