Interview with Jurgen Stackmann, Volkswagen board member

The transcript discusses Volkswagen's progress in updating European customers on diesel issues, highlighting high satisfaction rates. It contrasts compensation strategies between the US and Europe due to legal and technical differences. The brand's resilience and customer loyalty are emphasized, with stable sales and no significant harm to residual values. The company addresses environmental concerns, committing to cleaner diesel engines and investing in electric vehicles.

What is the main reason Volkswagen has not compensated European customers like they did in the US?

• European customers received better updates

• Different legal environments and technical solutions

• Higher satisfaction rates in Europe

• Lack of customer complaints in Europe

How has Volkswagen's brand been affected by the diesel issue according to the transcript?

• Customer loyalty has remained strong

• The brand has lost significant market share

• Sales have drastically decreased

• The brand has shifted to luxury cars

What new features are Volkswagen's upcoming car models expected to have?

• Limited color options

• Advanced assistance systems and exciting designs

• Outdated technologies

• Basic safety features

What actions have major European cities taken regarding diesel cars?

• Banned all diesel cars

• Increased charges for diesel cars entering cities

• Encouraged more diesel car production

• Subsidized diesel car purchases

What is Volkswagen's commitment towards future vehicle propulsion systems?

• Discontinue all diesel and petrol engines

• Focus solely on diesel engines

• Invest in electric-only propulsion systems

• Develop hybrid engines exclusively