VOICED : Life made easier through mail delivery

The video discusses the challenges of mail delivery in Rio's favelas, where drug cartels once hindered postal services. With state intervention, modernization has begun, but the official postal service covers only 30% of Rozina, Brazil's largest slum. The 'friendly postman' service fills this gap, delivering to unrecognized streets and homes without numbers. This private company, created by favela residents, serves 8,000 clients for $7 a month, significantly improving their lives. Despite some anger over lacking basic services, the concept is expanding to other slums.

What was a significant change in the favelas after the state took control in 2011?

• The drug cartels expanded their control.

• The streets became more modern and accessible.

• The population of the favelas decreased.

• The official postal service covered all areas.

What is the primary role of the 'friendly postman' in Rio's favelas?

• To replace the official postal service entirely.

• To offer free postal services to all residents.

• To deliver mail to areas not covered by the official postal service.

• To provide security services in the favelas.

How much do residents pay monthly for the friendly postman service?

• $12.00

• $5.00

• $10.00

• $7.00

What is a common complaint among residents regarding public services in the favelas?

• The services are only available during the day.

• The services are too slow.

• The services are not available in all areas.

• The services are too expensive.

What future plans does the post office have for the favelas?

• To reduce the number of delivery men.

• To increase the monthly subscription fee.

• To open two more bureaus in the next few years.

• To stop all services in the favelas.