CLEAN : Fonterra CEO sorry for milk scare

The video addresses a quality issue affecting a product, with an apology to those impacted. It reassures consumers about safety, noting no reports of illness. Transparency is emphasized, with 90% of the product located and 10% under recall. The root cause is identified, and future actions are planned. The video concludes with a casual conversation.

What is the company's response to the human error mentioned in the video?

• They apologized and are working to correct it.

• They blamed the government.

• They ignored the issue.

• They denied any error occurred.

What is the company's stance on the safety of their dairy products?

• They have stopped all production.

• They assure that the risk of infection is very low.

• They are unsure about the safety.

• They claim the products are unsafe.

How much of the affected product is under recall?

• 90%

• 10%

• 50%

• None

Where was the root cause of the problem identified?

• In the southern part of the island.

• In the central part of the North Island.

• In the eastern part of the island.

• In a different country.

What is the company's plan after identifying the root cause?

• To increase production.

• To close the factory permanently.

• To learn from it and review future actions.

• To ignore the issue.