Lord Janner, Michael Jackson and Uri Geller at Westminster

The transcript consists of a brief apology directed at someone named David.

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are unnecessary in most situations.

What is one emotional effect of receiving an apology?

• It usually results in indifference.

• It often causes confusion.

• It can lead to a sense of relief.

• It can increase feelings of anger.

How can apologies help in resolving conflicts?

• By ignoring the issue.

• By acknowledging the mistake.

• By blaming the other person.

• By avoiding communication.

Which of the following is NOT a benefit of apologizing?

• Escalating the conflict.

• Reducing tension.

• Strengthening relationships.

• Promoting understanding.

What is a common misconception about apologies?

• They are a sign of maturity.

• They can mend relationships.

• They show accountability.

• They are always accepted.