Energy Customers Missing Out on Compensation

The transcript discusses a billing error where Aon mistakenly took £600, leading to bailiff letters and compensation. The issue required numerous calls and emails to resolve, involving Scottish Power, EON, and the Energy Ombudsman. In 2011, over 4 million complaints were made to the UK's largest energy suppliers, with 90% unresolved. Ofgem seeks more authority to publish complaints data, highlighting a lack of transparency in the industry.

What was the initial mistake made by the company Aon?

• They mistakenly took £600 from a non-customer.

• They provided incorrect meter readings.

• They failed to send a bill.

• They overcharged for electricity usage.

What percentage of unresolved complaints were not taken to the Energy Ombudsman?

• 100%

• 50%

• 70%

• 90%

How many customers made complaints to the UK's six biggest energy suppliers in 2011?

• 2 million

• 1 million

• 3 million

• 4 million

What is one reason critics believe the real level of dissatisfaction is higher than reported?

• All complaints are resolved within a week.

• The Energy Ombudsman handles all complaints.

• Companies are required to publish all complaints.

• Companies are not obligated to disclose complaint details.

What action is Ofgem seeking from the government?

• To reduce energy prices.

• To close down Consumer Focus.

• To gain authority to publish complaints data.

• To increase compensation amounts.