CLEAN : Stockshots: Johannesburg and its financial district

Why are apologies considered important in communication?

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you are trying to avoid responsibility.

• When you want to end a conversation quickly.

• When you have unintentionally hurt someone.

• When you have done nothing wrong.

What is a key element of an effective apology?

• Blaming the other person.

• Ignoring the issue.

• Making excuses.

• Acknowledging the mistake.

How can apologies impact relationships?

• They can weaken trust.

• They have no effect.

• They always lead to arguments.

• They can strengthen bonds.

What role do apologies play in conflict resolution?

• They help in resolving the conflict.

• They create new conflicts.

• They are irrelevant to conflict resolution.

• They escalate the conflict.