Farmers' Daly Says Tech Has Streamlined Claims Process

The video discusses the role of technology in disaster response, focusing on how it has transformed the claims process for insurers and FEMA. It highlights the impact of past hurricanes on cities like Houston and Miami and explains how advancements like geocoding, aerial imagery, and drones have enabled quicker response times. The video also covers FEMA's system enhancements for better customer interaction and provides a first-hand account of the flood devastation in Houston.

How has technology changed the way financial assistance is provided to disaster-affected individuals?

• It has enabled faster assistance.

• It has slowed down the process.

• It has made the process more expensive.

• It has eliminated the need for assistance.

Which of the following technologies is used to expedite the claims process?

• Manual paperwork

• Geocoding and aerial imagery

• Face-to-face meetings

• Traditional mail

What role do drones play in the claims process?

• They are used for advertising.

• They deliver insurance checks.

• They provide aerial imagery for assessment.

• They replace insurance agents.

How has FEMA improved its interaction with customers?

• By limiting customer access

• By increasing paperwork requirements

• By reducing the number of staff

• By enhancing their systems for quicker interaction

What was the impact of technology on customer service during the flood event in Houston?

• It increased the cost of service.

• It improved the speed and efficiency of service.

• It had no impact.

• It delayed the response time.