CLEAN : Death and destruction in Nepal after huge quake

Why are apologies considered important in communication?

• They help in avoiding conversations.

• They are a way to express gratitude.

• They can prevent misunderstandings.

• They are used to end relationships.

In which scenario is an apology most likely necessary?

• When you are meeting someone for the first time.

• When you want to start a conversation.

• When you are feeling happy.

• When you have done something wrong.

What is a key element of an effective apology?

• Changing the topic.

• Acknowledging the mistake.

• Ignoring the issue.

• Blaming the other person.

How can apologies impact relationships?

• They can strengthen bonds.

• They always lead to arguments.

• They make relationships weaker.

• They have no effect on relationships.

What is a potential outcome of a sincere apology?

• Loss of trust.

• Improved understanding.

• Continued conflict.

• Increased tension.