Hundreds arrive in Beijing as virus lockdown eases

The video begins with a brief apology, setting the tone for the content that follows.

Why are apologies considered important in communication?

• They make conversations longer.

• They are only necessary in formal settings.

• They help in building trust.

• They are a sign of weakness.

In which scenario is an apology most likely needed?

• When you have done something wrong.

• When you are feeling happy.

• When you are giving a presentation.

• When you are meeting someone for the first time.

What is one potential impact of a sincere apology?

• It can strengthen relationships.

• It can lead to more misunderstandings.

• It can make people more competitive.

• It can worsen the conflict.

Which of the following is NOT a benefit of apologizing?

• Improving communication.

• Resolving conflicts.

• Increasing tension.

• Building trust.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They can help in resolving the conflict.

• They have no effect on conflict resolution.

• They can make conflicts more frequent.