CLEAN : Malaysia Airlines care support given

The transcript details the efforts made to inform families of a tragedy before the media, using personal and technological means. A network of caregivers was established to support the families, and financial assistance was provided by Malaysia Airlines to the next of kin of those affected.

What was the primary goal in communicating the tragic news to families?

• To ensure families heard it from the media first

• To avoid any form of direct communication

• To deliver the news in person whenever possible

• To use social media for quick dissemination

Why was it important for families to hear the news from the airline first?

• To prevent media speculation

• To avoid public panic

• To comply with legal requirements

• To ensure accuracy and sensitivity

How many dedicated caregivers were assigned to each family?

• Four

• Three

• One

• Two

What was the role of the caregivers assigned to the families?

• To provide financial advice

• To offer emotional and logistical support

• To manage media interactions

• To arrange travel accommodations

What initial financial support did Malaysia Airlines provide to the next of kin?

• 1000 U.S. dollars per passenger

• 3000 U.S. dollars per passenger

• 7000 U.S. dollars per passenger

• 5000 U.S. dollars per passenger