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The transcript contains a brief apology, indicating a possible interruption or mistake.

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They are unnecessary in most situations.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you want to end a conversation quickly.

• When you have unintentionally hurt someone.

• When you are trying to avoid responsibility.

• When you have done nothing wrong.

What is a potential effect of a sincere apology on a relationship?

• It can create more conflict.

• It can lead to misunderstandings.

• It can strengthen the bond.

• It can make the relationship boring.

How can apologies aid in conflict resolution?

• By escalating the situation.

• By acknowledging mistakes and fostering understanding.

• By making the other person feel guilty.

• By ignoring the problem.

What is a common misconception about apologies?

• They are always accepted by others.

• They are a sign of strength.

• They are only needed in formal settings.

• They can be used to manipulate others.