Ryanair CEO apologises for mass cancellations

The transcript discusses Ryanair's recent customer service failures, focusing on flight cancellations and disruptions affecting thousands of passengers. The airline's CEO, Michael O'Leary, apologizes and attributes the issues to changes in pilot holiday schedules, while industry experts speculate on other possible causes. Despite the turmoil, Ryanair remains committed to its low-cost model and plans to continue operations without major changes in leadership.

What was the main reason for the anger among Ryanair passengers?

• Poor in-flight service

• Limited baggage allowance

• Lack of communication and flight cancellations

• High ticket prices

What percentage of Ryanair customers were affected by the flight cancellations, according to the CEO?

• 15%

• 5%

• 10%

• 2%

What reason did Ryanair give for the flight disruptions?

• Weather conditions

• Airport strikes

• Technical issues with aircraft

• Changes to pilots' holiday schedules

Which airline is suggested to have poached Ryanair pilots?

• EasyJet

• Norwegian Air

• Lufthansa

• British Airways

What is Michael O'Leary's stance on resigning due to the disruptions?

• He will resign after the issue is resolved

• He is considering resignation

• He plans to resign immediately

• He has no plans to resign