Beni residents receive Ebola vaccinations

Why are apologies considered important in communication?

• They make conversations longer.

• They are a sign of weakness.

• They are only necessary in formal settings.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you arrive early to a meeting.

• When you accidentally interrupt someone.

• When you agree with someone's opinion.

• When you give a compliment.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret.

• To show dominance.

• To mend a relationship.

What is a potential outcome of a sincere apology?

• It can worsen the conflict.

• It can strengthen relationships.

• It can make the other person feel guilty.

• It can lead to more misunderstandings.

How can apologies affect conflict resolution?

• They can make conflicts more complicated.

• They have no effect on conflict resolution.

• They can help in resolving the conflict.

• They can escalate the conflict.