Princess Diana attends the presentation of a report by the King's Fund

Why are apologies considered important in communication?

• They can mend and strengthen relationships.

• They are used to show superiority.

• They help to express gratitude.

• They are a way to avoid conversations.

In which situation is an apology most likely necessary?

• When you are giving a compliment.

• When you have completed a task successfully.

• When you have unintentionally hurt someone's feelings.

• When you are meeting someone for the first time.

What is a potential impact of a sincere apology on a relationship?

• It can make the relationship more formal.

• It can help rebuild trust and understanding.

• It can lead to misunderstandings.

• It can create distance between people.

Which of the following is NOT a key element of an effective apology?

• Offering a solution or amends.

• Acknowledging the mistake.

• Blaming the other person.

• Expressing regret.

How can an apology affect the person receiving it?

• It can make them feel undervalued.

• It can make them feel heard and respected.

• It can make them feel confused.

• It can make them feel indifferent.