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The video begins with a brief apology, setting a casual tone for the content that follows.

Why are apologies considered important in communication?

• They are a sign of weakness.

• They make conversations longer.

• They help in building trust.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you are trying to avoid someone.

• When you have unintentionally hurt someone.

• When you want to end a conversation.

• When you have done nothing wrong.

What is a potential effect of a sincere apology on a relationship?

• It can worsen the conflict.

• It can strengthen the bond.

• It can make the other person angry.

• It can lead to more misunderstandings.

How can apologies impact conflict resolution?

• They can make conflicts more complicated.

• They can escalate the conflict.

• They have no impact on conflict resolution.

• They can help in resolving the conflict.

What is a common misconception about apologies?

• They are unnecessary in professional settings.

• They are only needed in personal relationships.

• They are always accepted.

• They are a sign of strength.