Michael Jackson at Houses of Parliament

The transcript consists of a brief apology directed at someone named David.

Why are apologies considered important in communication?

• They are a form of entertainment.

• They can mend relationships.

• They are used to avoid conversations.

• They help to express gratitude.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret.

• To show indifference.

• To repair trust.

In which scenario is an apology most likely necessary?

• When you have completed a task successfully.

• When you have unintentionally hurt someone's feelings.

• When you are meeting someone for the first time.

• When you are celebrating a birthday.

What is a potential outcome of a sincere apology?

• It can lead to further conflict.

• It can strengthen a relationship.

• It can cause confusion.

• It can be ignored completely.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They can help resolve the conflict.

• They have no effect on conflict.

• They can make the conflict worse.