UK PM Gordon Brown and Peter Mandelson exmamine Mini-Ecar

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you are trying to win an argument.

• When you have done nothing wrong.

• When you have unintentionally hurt someone.

• When you want to avoid a conversation.

What is a potential outcome of a sincere apology?

• It can make the other person more upset.

• It can help in resolving conflicts.

• It can lead to a breakdown in communication.

• It can worsen the conflict.

How can apologies affect relationships?

• They can make relationships more formal.

• They can strengthen bonds.

• They can damage trust.

• They are irrelevant to relationships.

What is a common misconception about apologies?

• They are only for serious offenses.

• They are always accepted.

• They are a sign of strength.

• They are unnecessary.