Expect Greater Delivery Delays, Says CommerceHub CEO

The video discusses the significant growth in e-commerce due to COVID-19, highlighting challenges in delivery and logistics. It explores the future of physical retail, emphasizing the persistence of online shopping trends. CommerceHub's market position and strategic growth plans are examined, including potential IPOs and investments. The video concludes with strategies for e-commerce in 2021, focusing on supply chain digitization and improving customer experience to compete with major players like Amazon.

What has been a significant factor in the rise of e-commerce during the COVID-19 pandemic?

• Shift to online shopping

• Decrease in online orders

• Increased store openings

• Midnight parties for big screen TVs

What is one of the major challenges faced by the supply chain during the pandemic?

• Increased number of delivery personnel

• Faster delivery times

• Delivery delays due to limited capacity

• Excess warehouse space

How has consumer behavior changed due to the pandemic?

• Less reliance on digital commerce

• Preference for in-store shopping

• Increased use of curbside pickup

• Decrease in online grocery delivery

What is Commercehub's current business focus?

• Reducing online presence

• Exploring options to go public

• Decreasing investment in technology

• Opening new physical stores

What is a key priority for e-commerce businesses in 2021?

• Digitizing the supply chain

• Focusing solely on physical retail

• Slowing down delivery times

• Reducing product variety