People being forced to make 'impossible choices' as energy bills fuel cost-of-living-crisis - Citizens Advice

The video discusses the growing concern over energy bills and the financial strain on individuals. It emphasizes the importance of contacting energy providers for support and highlights the government's critical role in providing a comprehensive support package. The video outlines three key outcomes for support, including targeted measures for those most in need, protection from severe consequences, and a large-scale response to the crisis. Personal stories illustrate the difficult choices people face, underscoring the urgent need for government intervention.

What is the first step recommended for individuals worried about paying their energy bills?

• Contact their energy provider

• Seek help from family and friends

• Apply for a bank loan

• Ignore the bills until they can pay

Why is it important for the government to provide a package of support during the energy crisis?

• To help people through the winter and protect vulnerable groups

• To encourage people to use less energy

• To ensure energy companies make more profit

• To reduce taxes for energy companies

What is one of the key outcomes that the support package should achieve?

• Increase energy prices

• Provide targeted measures for those most in need

• Encourage people to move to warmer climates

• Promote the use of renewable energy

What is a major concern if the government does not provide more support?

• Energy companies will go bankrupt

• People will start using more energy

• People will be forced to make impossible choices

• The government will lose popularity

What difficult decision did an elderly woman have to make due to the energy crisis?

• Whether to sell her house

• Whether to move to a nursing home

• Which floor of her house to live on

• Which family member to live with