Passengers queue at Heathrow as BA cancels all short-haul flights from Heathrow after IT outage

The video discusses the concept of trust, emphasizing its importance and relevance.

Who does the speaker imply is not responsible?

• Everyone

• The audience

• The speaker

• A third party

What is the main theme of the first section?

• Doubt

• Responsibility

• Trust

• Challenge

What does the speaker want the audience to do?

• Doubt them

• Ignore them

• Challenge them

• Trust them

What is the speaker's tone in the second section?

• Reassuring

• Skeptical

• Aggressive

• Indifferent

Which section focuses on gaining confidence?

• Responsibility

• Introduction

• Assurance

• Conclusion