Conflict Management in Groups

The video tutorial discusses different types of conflict within groups: task, relationship, and process conflicts. It explores three perspectives on conflict management: traditional, human relations, and interactionist. The traditional view sees conflict as negative and to be avoided, while the human relations view considers it natural and manageable. The interactionist view deems conflict necessary for optimal group performance. The tutorial also distinguishes between functional conflict, which enhances group performance, and dysfunctional conflict, which is detrimental.

Which type of conflict involves disagreements about the method of completing a task?

• Functional conflict

• Relationship conflict

• Task conflict

• Process conflict

According to the traditional view, how should conflict be handled in a group?

• It should be ignored.

• It should be avoided and eliminated.

• It should be managed to be productive.

• It should be encouraged to improve performance.

What does the human relations view suggest about conflict?

• Conflict is always beneficial.

• Conflict is harmful and should be ignored.

• Conflict is natural and should be managed.

• Conflict is unnecessary and should be avoided.

What is the interactionist view on the necessity of conflict?

• Conflict is unnecessary and should be avoided.

• Conflict is natural but should be minimized.

• Conflict is always harmful.

• Conflict is necessary for high group performance.

What is the main difference between functional and dysfunctional conflict?

• Functional conflict leads to new ideas and better performance.

• Dysfunctional conflict improves group performance.

• Dysfunctional conflict is necessary for group success.

• Functional conflict is always negative.