Wozniak Says Goldman Has Been Responsive to Apple Card Algorithm Issue

The transcript discusses an issue with Apple Card limits experienced by the speaker and his wife, which gained unexpected attention after a tweet by David. Goldman Sachs, responsible for the card, responded quickly, addressing concerns and improving customer support. The speaker emphasizes the importance of human interaction in customer service, especially in large companies like Apple and Goldman Sachs. Apple is praised for its effective customer support, while the speaker highlights the need for respect towards customers over corporate power.

What was the initial reaction of the speaker's wife to the credit limit issue?

• She thought it was a technical error.

• She believed it was due to gender bias.

• She assumed it was a mistake by Apple.

• She ignored the issue.

How did Goldman Sachs respond to the issue raised by the speaker?

• They ignored the issue.

• They blamed Apple for the problem.

• They promised to look into the algorithm.

• They took proactive steps to address the issue.

What is the speaker's view on changing algorithms to solve the issue?

• He doesn't believe it's the solution.

• He feels it should be the last resort.

• He thinks it's unnecessary.

• He believes it's the best solution.

What does the speaker believe is more important than having a good product?

• Strong brand image

• Innovative marketing

• Good customer support

• Competitive pricing

According to the speaker, what is a challenge when dealing with large companies?

• Finding the right product

• Getting personalized customer support

• Accessing their online services

• Understanding their policies