Rwanda -

The speaker offers an apology for their absence today.

Why are apologies considered important in communication?

• They help in avoiding conflicts.

• They are a sign of weakness.

• They make conversations longer.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you give a compliment.

• When you complete a task on time.

• When you arrive early to a meeting.

• When you accidentally interrupt someone.

What is a potential outcome of a sincere apology?

• It can strengthen trust.

• It can make you seem unreliable.

• It can damage relationships.

• It can lead to misunderstandings.

How can apologies contribute to personal growth?

• By making you less empathetic.

• By encouraging you to avoid responsibility.

• By making you more stubborn.

• By helping you learn from mistakes.

What is a common misconception about apologies?

• They can be a tool for manipulation.

• They are a sign of strength.

• They are unnecessary in professional settings.

• They are always accepted.