Levers of Control (Management)

The video discusses the levers of control framework, which helps manage the balance between value creation and control in organizations. It defines control levers as formal routines or procedures used by management to influence organizational behavior. The primary levers include belief systems, boundary systems, diagnostic control systems, and interactive control systems. The video emphasizes the importance of balancing value creation with control to ensure effective management.

What is the primary purpose of a control lever in an organization?

• To increase employee salaries

• To expand market reach

• To reduce operational costs

• To influence organizational behavior

Which of the following is NOT part of belief systems in an organization?

• Values

• Regulations

• Vision

• Mission

Boundary systems in an organization are primarily concerned with:

• Guiding behavior through rules and protocols

• Developing new products

• Setting financial goals

• Enhancing customer satisfaction

What is the role of a diagnostic control system?

• To identify deviations from expectations

• To create marketing strategies

• To establish company values

• To provide real-time feedback

How do interactive control systems benefit individuals in an organization?

• By providing immediate feedback on their interactions

• By offering salary increments

• By increasing their vacation days

• By reducing their workload